Manager's Guide to Difficult Conversations

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Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions

Taught by Joeel & Natalie Rivera

What you will learn

Overcome resistance to difficult conversations
Feel confident and well-prepared
Approach difficult topics
Use proven communication techniques
Plan your approach
Choose the right timing and location
Managing emotions before and during the conversation
Develop listening skills

skills you will gain

Taking Responsibility Facilitating the Conversation Communication Strategies
100% online course
Start instantly with lifetime access
Accredited Course
Accredited by internationally recognized Continuing Professional Development Standards Agency (Provider No: 50134)
Work at your own pace
From Beginner to Advanced
No degree or prior experience required
Subtitles: English

Praise for Transformation Academy

about this course

We all have those conversations we keep putting off. Those times when we know we should talk to someone, but we don’t.    

And then there are those conversations we HAVE to have as leaders, such as:

  • Addressing behavioral issues

  • Discussing promotions that aren’t coming

  • Mediating conflicts

  • Or worse, laying someone off   

It’s understandable if you resist these conversations. Maybe you’ve tried approaching an individual in the past and it went badly. Or maybe you fear that talking about a problem will only make the situation worse. 

Having difficult conversations is never easy, whether they're with co-workers, staff or subordinates. The problem is that avoiding difficult conversations has detrimental consequences. And, approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.   

Whether you’re the CEO, manager, supervisor, team lead, or you work in human resources, it is your responsibility to be the example for how to approach difficult conversations.   

The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.   

In this course we’ll help you:   

  • Develop a better understanding of why certain conversations are so challenging, why you avoid them, and what consequences you face by not mastering this skill.   

  • Overcome fear of confrontation, not knowing what to say, or, ultimately, failure, and develop confidence that you can handle difficult conversations with minimal discomfort.   

  • Take responsibility for the success of these situations by preparing in advance and focusing on the desired outcomes.   

  • Understand and manage emotions before and during the conversation to avoid escalation.   

  • Utilize proven techniques for effective communication, listening, and approaching the conversation.   

So, are you ready to transform your relationship with your employees? If so enroll now, we look forward to seeing you in the course! 

Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason.  

course curriculum
Introduction 13:02
  • Introduction
  • What are Difficult Conversations and Why Do We Avoid Them?
  • Difficult Conversations and Why We Avoid Them
  • Consequences of Avoiding Difficult Conversations
  • Exercise: The Cost of Not Having Difficult Conversations
Taking Responsibility 15:51
  • Preparing Yourself First
  • Exercise: Preparing Yourself
  • Defining Desired Outcomes
  • Defining the Desired Outcome
  • The Importance of Timing and Location
  • Exercise: The Importance of Timing and Location
Facilitating the Conversation 21:24
  • Beginning the Conversation
  • Exercise: Beginning the Conversation
  • Managing Emotions: Prepare
  • Exercise: Managing Emotions: Being Prepared
  • Managing Emotions: During Conversations
  • Exercise: Managing Emotions During the Conversation
  • Example Scenarios
Communication Strategies 14:43
  • Communication Mistakes to Avoid
  • Exercise: Communication Mistakes to Avoid
  • Effective Communication Techniques
  • Exercise: Effective Communication Techniques
  • Effective Listening
  • Exercise: Effective Listening
Wrap-Up and Next Steps 04:59
  • Tips for Avoiding Future Difficult Conversations
  • Conclusion and What's Next

meet your instructors

Joeel and Natalie Rivera

We are Joeel and Natalie Rivera—your soon-to-be coach trainers! (Yes, we’re married AND work together… 24 hours a day… and we LOVE IT!) Below we’ll tell you our story, briefly… the REAL story. The one that wasn’t always easy but that lead us PERFECTLY to this place of living out our life’s purpose and creating the thriving business (and the FREEDOM that comes with it) that we always wanted! 

We seek to ignite a revolution of personal freedom through entrepreneurship, empowering each individual to reach their potential and fulfill their life’s purpose.

 We are freedom junkies and serial entrepreneurs who empower INDIEpreneurs to create a purpose-driven business and fulfill their life’s purpose. We specialize in teaching people how to use their gifts to make money teaching what they know and love through life coaching and online courses. Joeel has a Master’s Degree in Counseling and Education and is currently completing his dissertation for his Ph.D. in Psychology, with an emphasis on happiness. 


In 2014, when we converted our print magazine into digital format, we found we could reach an exponential, worldwide market at a fraction of the time and cost. This inspire us to officially become INFOpreneurs. Then, in 2016 we received a proverbial “kick in the pants” to go “all-in” when Joeel fell ill after traveling overseas. Unable to leave the house, they continued to teach and empower others by turning their in-person workshops, speeches and coach training programs into online courses.

Start learning today

  • Taught by top instructors and coach trainers
  • Best value and price in the industry
  • 100% 30-day money-back guarantee
  • No degree or experience required

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