Policies and Transparency

 Policies and Transparency

At Transformation Academy, we are committed to providing high-quality, ethical, and inclusive educational resources. This page outlines our key policies to ensure transparency and build trust with our community of students, partners, and stakeholders.

Read more about our return, subscription, privacy policies and terms of service at the following links. Read more policies about transparency below.

Key Terms of Use (See full Terms of Use for details.)

  • Refund policy: We provide a 30-day money back guarantee for the Courses purchased, no questions asked. Email contact@transformationacademy.com and let us know you’d like a refund. Refunds are NOT available for certification courses that have been completed and therefore certificates have been issued, nor for live events attended beyond the first session. See Terms of Use for full membership subscription cancellation policy.
  • Intellectual Property Rights: If you have enrolled in or partially completed any Program, but have not completed a program and earned the corresponding Certification, you may view, download, print, email and use the Program and Content for your own personal purposes only. If, and only if, you complete a Program and earn the corresponding Certification, the Intellectual Property, including all Content, concepts, materials and processes presented in the Program, may be used to work with clients one-on-one or in groups, whether in-person or virtual / online.
  • Artificial Intelligence Use: Our terms expressly prohibit the use of our materials for AI training, machine learning applications, or any derivative works—especially in cases where the AI is being licensed or commercialized. Unauthorized use in this manner constitutes a violation of The Company’s intellectual property rights. The only exception is for personal use, using AI for the sole purpose of aiding in one’s own educational experience.

Publishing Principles

We prioritize creating content that is educational, practical, and empowering for our audience of life coaches, educators, and personal development professionals. Our content adheres to strict editorial guidelines to ensure credibility, relevance, and accuracy.

We write with the following goals:

  • Empowering individuals to unlock their potential.
  • Supporting coaches and educators with actionable tools and certifications.
  • Fostering a culture of growth, inclusion, and professionalism.

Our content is created by experienced educators, entrepreneurs, and leaders with over 30 years of cumulative experience.

Ownership and Funding Information

Transformation Academy is owned and operated by Natalie and Joeel A Rivera. We are a privately funded organization and do not rely on grants or sponsorships to produce our resources. While we collaborate with industry leaders and organizations, all opinions and materials shared on our platform are independently developed.

Actionable Feedback Policy

We value your feedback as it helps us improve our resources and services. If you have suggestions, questions, or concerns about our content or products, please reach out to us at contact@transformationacademy.com .

Our feedback process:

  1. Feedback is reviewed within 2 business days.
  2. Necessary corrections or updates are made within 10 business days.
  3. Responses to feedback are provided where applicable.

Corrections Policy

At Transformation Academy, we are dedicated to accuracy. If errors are identified in our content or courses, we promptly address and correct them. Corrections are clearly documented on the relevant pages to maintain transparency.

To report an error, please email us at contact@transformationacademy.com .

Ethics Policy

Our organization operates with the highest standards of integrity and professionalism. We are committed to:

  • Delivering honest, unbiased information.
  • Respecting intellectual property and copyright laws.
  • Avoiding conflicts of interest in all partnerships and collaborations.

We hold our team accountable for upholding these principles.

Diversity Policy

Transformation Academy celebrates diversity and inclusion in all aspects of our operations. Our content reflects a commitment to:

  • Representing diverse perspectives and experiences.
  • Promoting social-emotional learning that fosters empathy and understanding.
  • Creating resources that are accessible to learners worldwide, regardless of background or identity.

Diversity Staffing Report

Our team is composed of individuals from diverse backgrounds, with expertise in education, business, and personal development. We strive to create an inclusive workplace that welcomes individuals from all walks of life. Our hiring practices are designed to ensure equal opportunities for all candidates.