Terms of service

01. Account Terms

• You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.
• You must provide your full name, a valid email address, and any other information needed in order to complete the signup process.
• You acknowledge that Transformation Academy will use the email address you provide as the primary method for communication.
• You are responsible for keeping your password secure. Transformation Academy cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
• A breach or violation of any term in the Terms of Service as determined in the sole discretion of Transformation Academy will result in an immediate termination of your account.

02. General Conditions

You must read, agree with and accept all of the terms and conditions contained in this User Agreement and the Privacy Policy before you may become a member of Transformation Academy.

• Questions about the Terms of Service should be sent to contact@ransformationacademy.com
• Credit Card information is always encrypted during transfer over networks.
• You acknowledge and agree that your use of the Service, including information transmitted to or stored by Transformation Academy, is governed by its privacy policy.

03. Transformation Academy Rights

• We reserve the right to modify or terminate the Service for any reason, without notice at any time.
• We reserve the right to refuse service to anyone for any reason at any time.
• Verbal or written abuse of any kind (including threats of abuse or retribution) of any Transformation Academy customer, Transformation Academy employee, member, or officer will result in immediate account termination.
• In the event of a dispute regarding account ownership, we reserve the right to request documentation to determine or confirm account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government issued photo ID, the last four digits of the credit card on file, etc.

04. Limitation of Liability

• You expressly understand and agree that Transformation Academy shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.
• In no event shall Transformation Academy or our suppliers be liable for lost profits or any special, incidental or conse quential damages arising out of or in connection with our site, our services or this agreement (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Transformation Academy partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.
• Your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis without any warranty or condition, express, implied or statutory.
• Transformation Academy does not warrant that the Service will be uninterrupted, timely, secure, or error-free.
• Transformation Academy does not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
• Transformation Academy does not warrant that the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.
• In no event will Service Provider's aggregate liability for all claims of any kind, including any claims arising out of or related to this agreement, whether by statute, contract, tort, or under any other theory of liability, exceed the fees paid by you for the Transformation Academy Service hereunder during the one (1) month period immediately preceding the date on which the cause of action arose.

05. Waiver and Complete Agreement

The failure of Transformation Academy to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Transformation Academy and govern your use of the Service, superseding any prior agreements between you and Transformation Academy (including, but not limited to, any prior versions of the Terms of Service).

06. Cancellation and Termination

• You may cancel your account at anytime by emailing contact@ransformationacademy.com and then following the specific instructions indicated to you in Transformation Academy's response.
• For recurring payments, you must cancel your subscription before the end of a billing cycle to stop payment in the subsequent billing cycle.

07. Copyright Notice

The written materials and processes taught in the Life Coach Certification courses are intended for students to use with their own clients. Transformation Academy grants students of Certification courses this right, while working with both one-on-one clients, group coaching clients, and virtual clients. However, no part of the materials available through the site may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, and then sold through a book, ebook, or online course, without prior written consent of Transformation Academy. Any other reproduction in any form without the permission Transformation Academy is prohibited. All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Transformation Academy.

08. Disability Policies

Transformation Academy is committed to ensuring students with disability are able to take our programs in an environment that values diversity, inclusion and participation. For this reason, we provide our programs virtually, so that people can access them from their home anywhere in the world. We also serve those with blindness by making sure our websites are screen-reader and tabbing friendly. For the deaf we can provide captions for a specific course, if requested. We provide visual, audio, and written material throughout our programs in order to meet the diverse needs of learners with disability that require alternative learning styles.

09. Equal Treatment

Transformation Academy is committed to ensuring students with disability are able to take our programs in an environment that values diversity, inclusion and participation. For this reason, we provide our programs virtually, so that people can access them from their home anywhere in the world. We also serve those with blindness by making sure our websites are screen-reader and tabbing friendly. For the deaf we can provide captions for a specific course, if requested. We provide visual, audio, and written material throughout our programs in order to meet the diverse needs of learners with disability that require alternative learning styles.

10. 30-Day Money Back Guarantee and Refund Policy

At Transformation Academy, we want to ensure that you are satisfied with your purchase. If you have concerns, complaints, or questions, please feel free to connect to us at contact@ransformationacademy.com However, if you have attempted to resolve your issue with our support staff and you decide that our course does not meet your requirements, we ask that you email the address above with your request for a refund, within 30 days of making your purchase. Although we'd love to know how we can improve or how we could make our course a 5-star experience for you, you are welcome to follow the steps below for a full, no-questions-asked, refund. Please note that although we make every effort to refund your purchase quickly, our payment processor (Stripe) or your financial institution may have limitations that could make it take up to 20 days for the refund to reflect in your bank account/card.

Follow the steps below to get your refund request sent to us:

• Go to the Contact Us page or email contact@ransformationacademy.com
• Submit a message with your name, email address, and order number or specific program purchased so we can issue a refund as quickly as possible.
• Please also feel free to share any feedback, although this is in no way required and does not impact your ability to receive a refund (as long as the request is within 30 days of your purchase).
• Once you submit the support request you will receive an auto response from us. That just lets you know we've got your request.
• Once we've had a chance to review your request we will be in touch confirming the refund has been processed, within 48 hours.
• If you are cancelling a membership program and have remained a member for at least 3 months, you may request continued access to courses you completed 100%. To make this request, email contact@transformationacademy.com or submit a request through our site's chat function, and include this request and your list of completed courses in your message to us.

11. Life Coaching Disclaimer

Transformation Academy does not endorse, is not responsible for, and cannot be held liable for the actions of any student who enrolls in programs offered by Transformation Academy, including those who receive life coach certifications. Life coaches must be aware of and strictly adhere to the appropriate role of a life coach. Life coaches are not licensed health care providers or therapists and must not provide medical advice, engage in patient diagnosis, or practice therapy. They do not treat or otherwise counsel those with mental illness. Life coaches are obligated to refer clients in need of mental or physical health therapy to an appropriate licensed professional. While counselors or therapists often deal with a patient's mental/emotional conditions and/or processing trauma, a life coach never addresses such issues. The role of a life coach, in its most simple form, is to encourage, coach and/or act as a facilitator of a client's self-reflection, decision making, planning for the future, and creating life changes. While clear boundaries exist between coaching and therapy, due to the legal obligations and requirements for practicing therapy, there are many similarities. Both therapists and coaches work one-on-one with clients in an ongoing relationship. Certain psychological principles and theoretical frameworks are used in both therapy and coaching in order to facilitate positive life change. Under no circumstances should a life coach refer to themselves as a therapist, refer to what they do as therapy, or practice as a mental health counselor or therapist without the required Master's level degree and/or license.

Coaching Ethics and Standards:

Although there are no official legal ethical guidelines for life coaches, the industry standard is to follow the guidelines set forth for therapists and psychologists. You can read more about these guidelines below:

• American Psychological Association: http://www.apa.org/ethics/code/
• American Counseling Association: http://www.counseling.org/docs/ethics/2014-aca-code-of-ethics.pdf?sfvrsn=4