Conflict Management in the Work Place
Learn conflict resolution skills & effective listening, communication & problem solving techniques
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ABOUT THIS COURSE
Do you ever feel distracted, anxious, or frustrated dealing with conflict with your coworkers or your boss?
Or, are you a manager who has to address conflict with your employees or between team members?
The truth is that conflict is an inevitable part of work life, and it does not only affect those who are directly involved, it impacts the entire team, department, and organization. How you, and the organization you work for, manage conflict is what ultimately determines the level of productivity and fulfillment you will experience at work.
Since conflict is a normal part of business life, it is essential to develop the skills to be able to prevent and manage it. The best way to manage conflicts is to:
>Stay ahead of conflict by being prepared
>Have a clear process for handling conflict
>Provide employees with the tools and skills need to deal with conflict
In this course, you will:
Develop an understanding of common sources of conflict and awareness of what signs to look for, so you can prevent or minimize conflict by catching it early.
Find out your natural conflict management style—whether you withdraw, back down, compete, compromise, or truly collaborate and how to change your reactions to be more effective.
Create a psychologically safe work environment in which individuals and teams feel confident expressing themselves, making mistakes, and speaking up because they trust that they will not be reprimanded or ridiculed, and that they will be supported in their quest for improvement.
You’ll also learn the 6 Steps to Conflict Resolution
We’ll also provide additional insights for handling conflicts depending on who your conflict is with, such as a conflict with your boss or manager, your employees, or within a team.
"Great content. Each topic is explained in simple terms, examples of behaviour patterns and actions to take to resolve the issue. Taking lots of notes and have already implemented some of the solutions. Especially like the advice of breaking things into manageable, smaller steps."
- Erica B.
"I absolutely love these topics covered in this course. Everyone should learn how to set their own boundaries and learn how to check in with themselves for self-care. Learning how "to help ourselves first" has been an eye-opening experience, especially as someone who has been a helper and people-pleaser my whole life. This course is full of incredibly empowering tools for boundary setting, confidence-building, and mental/physical well-being that I'll be using every day. These lessons are important for dealing with not ourselves but also all of the relationships we have with our family, friends and others."
- Casey M.
"I just love their teaching/coaching style, so personable and upbeat.
I have completed four courses now and I can't wait to take four more!!
Bliss be with you always..."
- Travis F.
What you'll learn
- Stop feeling distracted, anxious, or frustrated
- Use differences of opinion and conflicts constructively
- Use powerful communication skills
- Know your conflict management style
- Know when to intervene
- Get to the root cause of conflicts
- Stop avoiding conflict
- Use proven strategies
- Identify warning signs
- Create a psychologically safe work environment
- Implement the 6 Steps to Conflict Resolution
- Establish conflict resolution guidelines, procedures, and training for your organization
COURSE CURRICULUM
Your certification awaits you
Upon course completion, you'll receive an official digital (PDF) certification as well as the option to request a printed certificate and/or CPD/CEU credits through the CPD Standards Office.
Meet Your Instructor
Joeel and Natalie Rivera
We are Joeel and Natalie Rivera—your soon-to-be coach trainers! (Yes, we’re married AND work together… 24 hours a day… and we LOVE IT!) Below we’ll tell you our story, briefly… the REAL story. The one that wasn’t always easy but that lead us PERFECTLY to this place of living out our life’s purpose and creating the thriving business (and the FREEDOM that comes with it) that we always wanted!
We seek to ignite a revolution of personal freedom through entrepreneurship, empowering each individual to reach their potential and fulfill their life’s purpose.
We are freedom junkies and serial entrepreneurs who empower INDIEpreneurs to create a purpose-driven business and fulfill their life’s purpose. We specialize in teaching people how to use their gifts to make money teaching what they know and love through life coaching and online courses. Joeel has a Master’s Degree in Counseling and Education and is currently completing his dissertation for his Ph.D. in Psychology, with an emphasis on happiness.
In 2014, when we converted our print magazine into digital format, we found we could reach an exponential, worldwide market at a fraction of the time and cost. This inspire us to officially become INFOpreneurs. Then, in 2016 we received a proverbial “kick in the pants” to go “all-in” when Joeel fell ill after traveling overseas. Unable to leave the house, they continued to teach and empower others by turning their in-person workshops, speeches and coach training programs into online courses.
See what our students are saying...
THE CERTIFICATION IS PERFECT FOR YOU IF:
- Desire to make a meaningful difference in other people's lives
- Are ready to be a change-maker and force for transformation
- Want to learn a variety of skills you can apply to your every day life
- Appreciate a straight-forward, info-packed, done-for-you learning experience
- Enjoy learning at your own pace and want to get started quickly
You can't go wrong with our
"I Love This Training" Guarantee!
We know there's no way you're truly able to decide if a course or certification program is right for you until you actually get inside.
So today, we're not asking you to decide if this the perfect program for you.
We're inviting you to take a look around and assess whether the information our experts have laid out for you is worth your time and attention.
At the end of the day, we value your transformation over profit.
Yes, we're extremely confident that this training will transform your life just the way it's transformed the lives of over 700,000 students across the globe.
But if for any reason -- whether it's in 30 minutes or in 30 days -- you decide this course isn't for you, simply send us an email within 30 days of your purchase and we'll refund you right away.
No questions asked, no explanation needed, no monkey business.
Conflict Management in the Work Place
Get started today!
NOTE: In some devices, discounts won't show until the CHECKOUT PAGE.
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