Manager's Guide to Difficult Conversations
Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions
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ABOUT THIS COURSE
We all have those conversations we keep putting off. Those times when we know we should talk to someone, but we don’t.
And then there are those conversations we HAVE to have as leaders, such as:
>Addressing behavioral issues
>Discussing promotions that aren’t coming
>Mediating conflicts
>Or worse, laying someone off
It’s understandable if you resist these conversations. Maybe you’ve tried approaching an individual in the past and it went badly. Or maybe you fear that talking about a problem will only make the situation worse.
Having difficult conversations is never easy, whether they're with co-workers, staff or subordinates. The problem is that avoiding difficult conversations has detrimental consequences. And, approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.
The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.
In this course we’ll help you:
>Develop a better understanding of why certain conversations are so challenging, why you avoid them, and what consequences you face by not mastering this skill.
>Overcome fear of confrontation, not knowing what to say, or, ultimately, failure, and develop confidence that you can handle difficult conversations with minimal discomfort.
>Take responsibility for the success of these situations by preparing in advance and focusing on the desired outcomes.
So, are you ready to transform your relationship with your employees? If so enroll now, we look forward to seeing you in the course!
"Great content. Each topic is explained in simple terms, examples of behaviour patterns and actions to take to resolve the issue. Taking lots of notes and have already implemented some of the solutions. Especially like the advice of breaking things into manageable, smaller steps."
- Erica B.
"I absolutely love these topics covered in this course. Everyone should learn how to set their own boundaries and learn how to check in with themselves for self-care. Learning how "to help ourselves first" has been an eye-opening experience, especially as someone who has been a helper and people-pleaser my whole life. This course is full of incredibly empowering tools for boundary setting, confidence-building, and mental/physical well-being that I'll be using every day. These lessons are important for dealing with not ourselves but also all of the relationships we have with our family, friends and others."
- Casey M.
"I just love their teaching/coaching style, so personable and upbeat.
I have completed four courses now and I can't wait to take four more!!
Bliss be with you always..."
- Travis F.
What you'll learn
- Overcome resistance to difficult conversations
- Approach difficult topics
- Plan your approach
- Managing emotions before and during the conversation
- Feel confident and well-prepared
- Use proven communication techniques
- Choose the right timing and location
- Develop listening skills
COURSE CURRICULUM
Your certification awaits you
Upon course completion, you'll receive an official digital (PDF) certification as well as the option to request a printed certificate and/or CPD/CEU credits through the CPD Standards Office.
Meet Your Instructor
Joeel + Natalie are pioneers in the life coaching field and Co-Founders of Transformation Academy, an online education and life coach training company with nearly one million students from 200 countries and territories. With their background in psychology, sociology and education, they infuse a deep understanding of psychology and human potential into all of their programs. Their mission is to empower leading-edge entrepreneurs, leaders and life coaches to master their mindset and create a purpose-driven life and business so they can monetize their passion and live life on their terms.
See what our students are saying...
THE CERTIFICATION IS PERFECT FOR YOU IF:
- Desire to make a meaningful difference in other people's lives
- Are ready to be a change-maker and force for transformation
- Want to learn a variety of skills you can apply to your every day life
- Appreciate a straight-forward, info-packed, done-for-you learning experience
- Enjoy learning at your own pace and want to get started quickly
You can't go wrong with our
"I Love This Training" Guarantee!
We know there's no way you're truly able to decide if a course or certification program is right for you until you actually get inside.
So today, we're not asking you to decide if this the perfect program for you.
We're inviting you to take a look around and assess whether the information our experts have laid out for you is worth your time and attention.
At the end of the day, we value your transformation over profit.
Yes, we're extremely confident that this training will transform your life just the way it's transformed the lives of over 700,000 students across the globe.
But if for any reason -- whether it's in 30 minutes or in 30 days -- you decide this course isn't for you, simply send us an email within 30 days of your purchase and we'll refund you right away.
No questions asked, no explanation needed, no monkey business.
Manager's Guide to Difficult Conversations
Get started today!
NOTE: In some devices, discounts won't show until the CHECKOUT PAGE.
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