Manager's Guide to Difficult Conversations

Regular price $49.95

Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions | taught by Joeel & Natalie Rivera
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We all have those conversations we keep putting off. Those times when we know we should talk to someone, but we don’t.    

And then there are those conversations we HAVE to have as leaders, such as:

  • Addressing behavioral issues

  • Discussing promotions that aren’t coming

  • Mediating conflicts

  • Or worse, laying someone off   

It’s understandable if you resist these conversations. Maybe you’ve tried approaching an individual in the past and it went badly. Or maybe you fear that talking about a problem will only make the situation worse. 

Having difficult conversations is never easy, whether they're with co-workers, staff or subordinates. The problem is that avoiding difficult conversations has detrimental consequences. And, approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.   

Whether you’re the CEO, manager, supervisor, team lead, or you work in human resources, it is your responsibility to be the example for how to approach difficult conversations.   

The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.   

In this course we’ll help you:   

  • Develop a better understanding of why certain conversations are so challenging, why you avoid them, and what consequences you face by not mastering this skill.   

  • Overcome fear of confrontation, not knowing what to say, or, ultimately, failure, and develop confidence that you can handle difficult conversations with minimal discomfort.   

  • Take responsibility for the success of these situations by preparing in advance and focusing on the desired outcomes.   

  • Understand and manage emotions before and during the conversation to avoid escalation.   

  • Utilize proven techniques for effective communication, listening, and approaching the conversation.   

So, are you ready to transform your relationship with your employees? If so enroll now, we look forward to seeing you in the course! 

Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason.  


We are Joeel & Natalie Rivera. We have over 500,000+ students from 195 countries. Our courses are all based on our educational background in psychology and education, our experience as life coaches, speakers, and entrepreneurs, as well as Joeel’s background as a psychology instructor, his Master’s in Counseling and his research on happiness for his dissertation for his PH.D. in Psychology.

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Introduction 13:02

What are Difficult Conversations and Why Do We Avoid Them?
Difficult Conversations and Why We Avoid Them
Consequences of Avoiding Difficult Conversations
Exercise: The Cost of Not Having Difficult Conversations

Taking Responsibility 15:51

Preparing Yourself First
Exercise: Preparing Yourself
Defining Desired Outcomes
Defining the Desired Outcome
The Importance of Timing and Location
Exercise: The Importance of Timing and Location

Facilitating the Conversation 21:24

Beginning the Conversation
Exercise: Beginning the Conversation
Managing Emotions: Prepare
Exercise: Managing Emotions: Being Prepared
Managing Emotions: During Conversations
Exercise: Managing Emotions During the Conversation
Example Scenarios

Communication Strategies 14:43

Communication Mistakes to Avoid
Exercise: Communication Mistakes to Avoid
Effective Communication Techniques
Exercise: Effective Communication Techniques
Effective Listening
Exercise: Effective Listening

Wrap-Up and Next Steps 04:59

Tips for Avoiding Future Difficult Conversations
Conclusion and What's Next


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